Delete your account & data
This page explains how to request deletion of your OpenMarkets account (the OpenMarkets app, also called Atlas, by OpenMarkets Network Inc.) and the personal data associated with it, what gets deleted, and what we are legally required to keep.
Request account deletion
Account deletion is handled by request so we can verify it is really you before anything is removed. To delete your OpenMarkets account:
- From the email address on your OpenMarkets account, email support@openmarkets.ai.
- Use the subject line "Account deletion request".
- Include your account email and username so we can locate and verify the account.
- We confirm the request is genuine, delete your account and associated personal data (subject to the retention noted below), and email you a confirmation. Verified requests are completed within 30 days, and usually sooner.
Delete some data without closing your account
You can also ask us to delete specific personal data without deleting your whole account. Email support@openmarkets.ai from your account email with the subject "Data deletion request" and tell us which data you want removed. We action what we can while keeping anything we are legally required to retain.
What gets deleted
- Your account and profile (name, email, username).
- Your saved preferences and settings.
- The connections that link your venue accounts to OpenMarkets, including any stored credentials for those connections.
- Your in-app activity tied to your account, including practice (Atlas Coins) balances and history.
What we keep, and for how long
Because OpenMarkets supports trading on regulated venues, some records must be retained to meet legal, financial, and anti-money-laundering (AML) obligations. After a deletion request we retain:
- Identity-verification (KYC) and AML records, and transaction and financial records, for the period required by applicable law (typically up to seven years), after which they are deleted.
- Records we need to resolve disputes, enforce our terms, or comply with a legal request.
Data that no longer identifies you (anonymized or aggregated) may be kept for analytics. Everything else is deleted as described above.
Your connected venues
Deleting your OpenMarkets account does not close the accounts you hold on connected venues (for example Kalshi, Polymarket, ProphetX, and others). To close those, contact each venue directly.
Questions about deletion or your data? Email support@openmarkets.ai.
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